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REFUND – CANCELLATION AND EXCHANGE TERMS

How do I do the Return – Exchange process?

Return steps:
1. Go to "My Returns" from the "My Account" section of Zindi.com.tr.
2. Click the Create New Request button and complete your transactions.
3. Select product and shipping reason.
4.Put the receipt/invoice together with the products in one package.
5. Package recipient name 'Zindi Group Tekstil San. Trade Ltd. Şti' or our company code
Deliver to YURTİÇİ KARGO within 14 working days. Note:
* No transactions can be made without invoices. Keep your invoice.
* Special discounted products such as Deal / Deal of the Day / Deal of the Week / Product of the Month / Special for Today / Single price cannot be returned or exchanged.
Click to Create Request

What is your Returns Policy?

• The return period is 14 working days from the date you receive it. Unpaid products are not refundable. Keep your invoice.
• Special discounted products such as Deal / Deal of the Day / Deal of the Week / Product of the Month / Special for Today / Single price cannot be returned or exchanged.
• In order to return your products for FREE, you need to get a return shipping code.
• You can return your products with the shipping company shown in the return step.
• If products reach us used, worn or washed, we may have to send them back to you. In this case, no refund will be made.

Can I change the size / number?

Of course you can. Your exchange period is 14 business days.

Will I pay for the shipping costs of the Return / Exchange?

Return steps: • You can send your returns for FREE with Yurtiçi Kargo company.
(only one time free) • Don't forget to specify the return shipping code when delivering your cargo..
To get a return shipping code, "How can I do the return?" Follow the steps in the question or you can contact our customer service
NOTE: If the orders created with the free shipping campaign are canceled/returned and the remaining amount does not meet the campaign condition, the shipping fee is deducted from the product price to be returned.

When will I be refunded for the products I have returned / canceled?

The returned product process is as follows:
* After the product reaches us, its compliance with the return conditions is checked..
* If the product complies with the return conditions, the return process is completed within 2-10 business days.
* If the product does not comply with the return conditions, it will be sent back to your address.
• When your return is complete, an information message will be sent to your membership e-mail.
• If you have received this message, it means that your bank has been refunded by Zindi.
• The time it takes for the refunded amount to reflect on your card depends on your bank. If you paid with a credit card, it usually takes a few days. You must contact your bank for a non-reflective fee refund. For debit cards, the time for the refund to be reflected in your account is longer.
• Zindi pays the fees of the purchases made in installments to the bank at once. The bank returns this amount to your credit card as much as the number of installments per month. For example: If you bought it in 3 installments, the refund will be completed in 3 months.
NOTE: If the orders created with the free shipping campaign are canceled/returned and the remaining amount does not meet the campaign condition, the shipping fee is deducted from the product price to be returned.

I placed an order with Cash on Delivery. How is the refund made?

Cash on Delivery Returned product process is as follows:
* After the product reaches us, its compliance with the return conditions is checked.
* If the product does not comply with the return conditions, it will be sent back to your address.
The refund of your purchases made with Cash or Credit Card at the door is transferred to your bank account.
It is sufficient to fill out the form on the back of the invoice you receive.
Your refund to your IBAN number will be processed within 2-10 business days.
• When your return is complete, an information message will be sent to your membership e-mail.
• If you have received this message, it means that your bank has been refunded by Zindi.
NOTE: If the orders created with the free shipping campaign are canceled/returned and the remaining amount does not meet the campaign condition, the shipping fee is deducted from the product price to be returned.

Is there a refund for the Pay at the Door shipping fee?

Since the payment at the door is a service fee, the service fee is not refunded. Your refund amount will be transferred to your account by deducting the service fee.

I made a purchase with a credit card, when will the refund be made to my card?

• The time it takes for the refunded amount to reflect on your card depends on your bank. If you paid with a credit card, it usually takes a few days. You must contact your bank for a non-reflective fee refund. For debit cards, the time for the refund to be reflected in your account is longer.
• Zindi pays the fees of the purchases made in installments to the bank at once. The bank returns this amount to your credit card as much as the number of installments per month. For example: If you bought it in 3 installments, the refund will be completed in 3 months.
NOTE: If the orders created with the free shipping campaign are canceled/returned and the remaining amount does not meet the campaign condition, the shipping fee is deducted from the product price to be returned.

I placed an order by wire transfer. How will the refund be made?

Returned product process by wire transfer is as follows:
* After the product reaches us, its compliance with the return conditions is checked.
* If the product does not comply with the return conditions, it will be sent back to your address.
The refund of your purchases made by wire transfer will be transferred to your bank account.
It is sufficient to fill out the form on the back of the invoice you receive.
Your refund to your IBAN number will be processed within 2-10 business days.
• When your return is complete, an information message will be sent to your membership e-mail.
• If you have received this message, it means that your bank has been refunded by Zindi.
NOTE: If the orders created with the free shipping campaign are canceled/returned and the remaining amount does not meet the campaign condition, the shipping fee is deducted from the product price to be returned.

My 14 business days return period has expired, can I return the product?

According to the Distance Sales Agreement, the return period for a product purchased from the internet or mobile is 14 business days. The 14-day period starts on the day you receive the product from the cargo. Returns cannot be made for expired products.

I lost my invoice, can I return it?

No transactions can be made without invoice. Keep your invoice.